Diagnostic Assessment and Quoting on Repairs
In line with industry standards, we are unable to provide free quotes for the repairs of Air Conditioners. Instead work on two levels of diagnostic assessment, depending on the fault that is evidently found with the system. We have outlined these clearly below for your information.
Standard Split System Diagnostic Assessment $229 (inc GST)
A standard diagnostic assessment is where the investigation requires a full breakdown of the system and closer assessment and testing of electronic parts, thermostats, gas pressures, fan motors, leaking of systems, storm damage and all moving parts to ensure that they are functioning properly and not over worn.
Ducted System Diagnostic Assessment $299 (inc GST)
A ducted system diagnostic assessment applies for all fault identifications relating to Ducted systems. This assessment requires a full breakdown of the system and closer investigation and testing of electronic parts, thermostats, gas pressures, fan motors, leaking of systems, storm damage and more complex fault finds on both the indoor and outdoor unit (contained in the ceiling so additional time required to access and test).
Multi-head System Diagnostic Assessment $250 (inc GST)
A multi-head system diagnostic assessment applies for all fault identifications relating to multi-head systems. This assessment requires a full breakdown of the system and closer investigation and testing of electronic parts, gas pressures, fan motors, leaking of systems, storm damage and more complex fault finds on both the indoor unit (contained in the ceiling so additional time required to access and test).
It is important to note:
- The cost of the diagnostic assessment will not be known until we attend site (this is not selected by the client).
- Whilst we provide the above pricing for diagnostic assessments, we require a $350 limit so that in the event we are able to complete repairs onsite to get the system running, we can do so on the first occasion.
- This price is for the first system onsite. For any additional systems, an extra $199 (Standard Diagnostic Assessment) will apply to provide the owner with savings.
- We provide, competitive repair (where possible) and replacement options. We therefore are unable to deduct this pricing for any follow up quoted works (it is not priced into our repairs)
Explanation of Costs
The process of completing a diagnostic assessment is a time consuming process which involves; processing the work order in the office, booking the job with the tenants (via multiple phone calls), updating clients on bookings, travelling to site, training/employing a fully qualified Cert IV refrigeration mechanic/technician, dismantling the Air Conditioner, testing (using specialised equipment), sourcing pricing/tech support from manufacturer/spare parts provider, put the unit back to together, report, invoice/quote as well as all the costs (insurances, vehicles costs, phones, rent etc) associated with running a business.